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How do I make a claim?


Some of the various amounts owed to you by your insolvent employer (such as redundancy, unpaid wages, accrued holiday pay and notice pay) can be claimed from the government’s National Insurance fund. Details are provided on the government's website.


Your claim is made to the Insolvency Services and they require that it is submitted online on their website.


In addition to providing your personal details, the Insolvency Service require that you quote their Case Reference number. The Insolvency Practitioner dealing with your employer's insolvency will provide you with this reference (once they have received it from the Insolvency Service). The Insolvency Service have prepared this worksheet) to assist you in collating the information you need to have available so as to make your claim.


The claim cannot be processed by the Insolvency Service until your employer goes into a formal insolvency procedure; such as Liquidation or Administration. This may be a few weeks after the company terminated your employment.


However, you may submit a claim before this date (as long as you have the Case Reference number), and the Insolvency Service will be in a position to process the claim just as soon as they are able.


If you need assistance regarding the submission of your claim, you should ask for assistance from the Insolvency Practitioner.


If your claim includes payment in respect of Notice entitlement, at the end of the notice period, you will be sent a request for further information which should, again, be provided online. Consequently, this will be paid separately after other payments have been made.


The Insolvency Service has said that they aim to make 78% of payments within 3 weeks and 92% within 6 weeks. The actual time taken to pay any individual claim will, of course, depend on a variety of circumstances.



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